Legal

Returns Policy

Last updated September 30, 2026

All sales are final. We do not accept returns, exchanges or refunds once a chair has been delivered and set up.

Why we work this way

A massage chair is fitted equipment, not a boxed product. Every chair we sell is delivered brand new by a white-glove team, carried into the room of your choice, assembled and tested. Once that has happened the chair cannot be sold as new again.

Rather than build the cost of returns into every price, we do the opposite: we keep every chair on our showroom floor plugged in and ready, and we would genuinely rather you spent an hour sitting in three chairs than bought the wrong one. Roller depth, shoulder position and calf reach are things you feel in ten minutes and cannot read off a spec sheet.

Sit in it before you buy it

Our San Jose showroom is open seven days a week and no appointment is required. Five brands sit on one floor, so you can run the same program on two chairs within a few minutes. If you are more than a short drive away, call us and a specialist will walk you through fit questions before you commit.

If a chair arrives damaged

Delivery damage is not a return, and it is covered. Report it within 48 hours of delivery with photos or video. Our care team works with the manufacturer and the carrier on replacement parts, in-home service, authorized repair or replacement under warranty and shipping protection.

If a chair proves defective

Manufacturing defects are handled under the manufacturer warranty, not as a return. Coverage differs by brand and is written in tiers covering the frame, the parts and the labor separately. Our warranty guide explains what each tier actually covers and lists the terms on file for every brand we carry.

Chair Upgrade Program

If your needs change later, you are not stuck. The Chair Upgrade Program lets you move to a newer model with the value of your existing chair credited toward it, at an annual depreciation rate of 20% of the original price. Talk to us whenever you are ready.

Order cancellations before delivery

An order that has not yet shipped can be cancelled. Once a chair has been dispatched for white-glove delivery, the sale is final. If you need to change anything about a pending order, call us as early as you can and we will do what we can.

Questions

Ask us before you buy, not after. Call +1-408-691-1126 or send us a message. We would rather answer ten questions than sell you the wrong chair.